Heartian Policies

Grievance Redressal Policy

A systematic mechanism for the redressal of students’ grievances is functioning in the college. If the student has any grievance on non-academic issues, she/he may approach the Teacher in-charge/ Department Head/ Dean of Student Services. In order to address the grievances regarding academic matters, a four-level redressal mechanism is envisaged. Complaints regarding evaluation shall be brought to the notice of the teacher concerned. If the student is not satisfied with his/her decision, he/she may appeal to the Departmental Redressal Cell, which consists of the HoD, the teacher-in-charge for that class and the teacher against whom the complaint is made as members.
The student shall also have the freedom to make a further appeal to the College Level Grievance Redressal Cell, which consists of the Principal, Controller of Internal Examinations and the HoD concerned as members. Complaints can be filed online at grievances@shcollege.ac.in
If the student is not satisfied, he/she may appeal to the University Level Grievance Redressal Cell which consists of Pro-Vice Chancellor, Affiliation Committee Convener and Controller of Examinations. The verdict of the University Level Redressal Cell shall be final.